New patient enrolments are open. Register today.
New patient enrolments are open. Register today.
We are open Monday to Friday, 8.00am – 5.00pm and closed on public holidays. An after-hours phone service is available. For medical emergencies, call 111.
At West End Medical Centre, we are committed to providing high-quality healthcare with transparent and fair doctors charges. We participate in the Very Low Cost Access (VLCA) scheme, which helps eligible practices keep patient fees affordable. It allows us to offer low-cost healthcare to patients who need it most.
Our charges for doctors’ visits and nurse consultations are kept as accessible and affordable as possible while reflecting the care, expertise, and personalised service you and your whānau receive. For patients with a Community Services Card, reduced fees apply for eligible services.
| Service | Standard Fee | Fee with CSC |
|---|---|---|
| Standard appointments (15 minutes) | ||
| Adults | 30.50 | 20.00 |
| Children 14–17 yrs | 13.50 | 13.50 |
| Children 0–13 yrs | FREE | FREE |
| Long consultations (more than 15 minutes) | 65.00 | 40.00 |
| ACC part charge | ||
| Adults | 25.00 | 19.50 |
| Children 14–17 yrs | 15.00 | 13.00 |
| Children 0–13 yrs | FREE | FREE |
| New enrolment (first consultation) – if required | ||
| Adults | 65.00 | |
| Children 14–17 yrs | 35.00 | |
| Children 0–13 yrs | FREE | |
| Home visit | 150.00 | |
| DNA – Late cancellation fee (less than 3hrs notice) | ||
| Standard consultation 15min (regardless of age) | 29.50 | 19.50 |
| Long consultation 30min (regardless of age) | 65.00 | 40.00 |
| Telephone or video consultation (standard 15 minutes) | 29.50 | 19.50 |
| Service | Fee |
|---|---|
| Nurse/HCA consultation | 17.00 |
| Allergy injections | 90.00 |
| Bandages – crepe/triangular (includes nurse consultation fee) | 37.00 to 44.00 |
| Cervical smear – funded only | 28.00 |
| Depo Provera injections | 22.00 |
| Dressings (includes nurse consultation fee) | from 37.00 |
| Email results | 10.00 |
| Flu injections | 35.00 |
| Injections | from 34.00 |
| Pregnancy test | 20.00 |
| Urine test | 20.00 |
| Travel injections – plus cost of vaccine (includes nurse consultation fee) | from 37.00 |
| Casual fees | $80 payable at reception following consult |
| Phone calls | 10.00 |
We are currently accepting payments at reception. If you prefer to minimise contact with the medical centre, we can invoice you for any services you receive. Payments can be made via online banking to West End Medical Centre (Bank a/c: 12-3106-0066116-00), using your invoice number or name as the reference, or you can use ManageMyHealth.
We understand that paying for healthcare can be difficult. If you’re having trouble covering the cost of your visit, please speak with our reception team. We are happy to discuss flexible payment options that suit your situation. Please note, any outstanding payments at the end of the month without an agreed arrangement will incur a $5 administration fee.
Payments can be made at reception, via online banking (West End Medical Centre, Bank a/c: 12-3106-0066116-00, using your invoice number or name as reference), or through the ManageMyHealth™ app.
Yes. The Community Services Card (CSC) helps people and their whānau with the cost of healthcare. Eligible patients receive reduced consultation fees. The card is administered by Work and Income on behalf of Health New Zealand. If you want to know if you are eligible for a Community Services Card, you can check the requirements here.
We understand that paying for healthcare can sometimes be challenging. Please speak with our reception team to discuss flexible payment options. Any outstanding payments at the end of the month without an agreed arrangement will incur a $5 administration fee.
West End Medical Centre participates in the VLCA scheme, which helps practices keep patient fees affordable for those who need it most. The scheme provides extra funding to practices that maintain fees within set thresholds and recognises the additional effort involved in caring for high-need populations.
Please allow over two working days for repeat prescriptions to be processed. For urgent prescriptions, we aim to have them ready within two working days.
Arriving early doesn’t always mean you’ll be seen ahead of schedule, as we may need to keep your allocated appointment time. If you arrive late, you may need to wait until the doctor can fit you in, which could be over an hour, or you may need to reschedule to another date.
Your doctor or nurse will only contact you if your lab results are unexpectedly abnormal. You can check your ManageMyHealth™ account or app to view your results at any time.
Transparent healthcare for you and your whānau, with support for Community Services Card holders and VLCA patients.