Temporary Wednesday Closure
Due to a temporary staffing shortage West End Medical Centre will be CLOSED on Wednesdays until further notice.
During regular business hours (8am to 5pm) on a Wednesday, our regular after-hours phone service will address medical needs. This service is managed by highly qualified emergency department doctors and nurses.
For medical advice, please call 09 438 9050.
In case of a medical emergency, dial 111.
The Good news
We are pleased to announce that a full-time GP will be joining us in late November, and a Physician Associate will start in mid-January. This additional staff will enable us to operate five days a week and significantly reduce appointment waiting times. We appreciate your patience during this period.
Revised Co-payment Fee Structure
Te Whatu Ora (Health New Zealand) has implemented a new co-payment fee structure for Very Low Cost Access (VLCA) practices.
Commencing on the 5th of August 2024, only individuals possessing a Community Services Card will be subject to a consultation co-payment fee of $19.50.
Patients without a Community Services Card will incur a fee of $29.50 for a standard consultation and $65 for a long consultation.
Waiting times and reduced hours
Just like many other medical centres in New Zealand, we’re facing a big shortage of GPs right now. We’re really sorry for the hassle this might cause. Dr. Cameron had to move to New Plymouth because of her husband’s job, our Physician Associate went back to the USA, and Dr. Wong left to do locum work. This has hit us hard. Because of this, our appointment wait times are much longer, and we’ll be closing on Wednesdays until our new doctor from overseas arrives.
On Wednesdays, our after-hours service will handle any medical questions. We’re pushing for immigration to speed up our overseas doctor’s visa application.
Please be kind to our staff
West End Medical Centre is currently facing delays for non-emergency appointments of 4 to 6 weeks due to decreased doctor availability. For urgent medical issues, call before 8:45 am to join the triage list for a phone assessment between 9:00 and 9:30 am. Depending on the situation, treatment could be by phone, a same-day appointment, or referral to a hospital or community service. Please note if you miss our call, we will not call back due to starting clinical appointments post-9:30 am.
Welcome to West End Medical Centre
Welcome to West End Medical Centre. Based in Whangarei, we are a GP and nurse-lead practice, and provide our local community with quality medical services. To see one of our doctors or nurses, you need to be a registered patient and book in for an appointment.
For our after-hours service between 5 PM and 7:30 AM weekdays and 5 PM Friday to 7:30 AM Monday called the practice on 09 438 9050 to receive assistance from our after hours service.
Our books are currently: Closed
