Level 2

• We want everyone to know that we are continuing to provide care to our patients but this will be delivered in a different way from now. Shortly you will be offered the choice of a face to face, phone or video consultation when ringing for an appointment. We are currently setting up the ability to use video consultations.
• Under level 2 the majority of consultations will still be by phone. There will not be a lot of difference at the way that we practiced at level 3 & 4.
• We have two teams operating so if one of the steams gets infected the other team can step in. We only have one doctor, one nurse and one admin person working onsite at the clinic. The rest of our doctors and nurses are working from their homes.
• Please DO NOT stop making appointments with your GP. Even in these times normal medical issues come up that need to be sorted. People will still get cancer, people will still get infections that need treatment, many people will struggle with mental health and need assistance.
• If you require an appointment don’t hesitate to ring reception and they will take your details. These will be passed onto one of our doctors or nurses who will ring you back and assess the type of consultation you need. If it is decided that you require a face to face consultation please park in the back car park. Come to the backdoor and ring the bell. Once your arrival has been acknowledged return to your car. Someone will come and get you when the room and the doctor is ready. You will be taken straight to the treatment room.
• We are not seeing any walk-ins. Consultations are by appointment only.
• We are accepting contactless EFTPOS payment at the front door at the clinic.